How to Apply

Professional Supervised Visitation Monitors

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If you are paid for providing supervised visitation services, or are an independent contractor, employee, intern, or volunteer operating through a supervised visitation center or agency, please request a TrustLine application, and follow the flow chart below. 

Please be aware that TrustLine is a background check that Supervised Visitation Monitors use, but is not a regulatory agency for Supervised Visitation Monitors. The TrustLine Background Check does not have authority over and does not oversee or monitor Supervised Visitation Monitors.

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If you are applying to TrustLine and fall into one of the categories below: 
  1. Live in a state other than California.
  2. Being requested by a supervised visitation center or agency to apply, in which case you will get the application and instructions directly from that agency. 

Before proceeding, please read more information here.
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Application Process Overview

You can either apply by submitting your application and paying the processing fee on the online database, Guardian, or you can apply by mailing in a paper application along with a check or money order.

When you request a TrustLine Application, you will receive either the Applicant Initiated Instruction form with PIN number for the online process, or the TrustLine paper application (TLR9163G) for the mail-in process.

Online Application Process

Steps to Apply

This process uses the Applicant Initiated Instruction Form

  1. Request the TrustLine Background Check application (click link below or call 800-822-8490) 
  2. Create your profile on Guardian: You will receive an Applicant Initiated Instruction Form, with a PIN number on it. The form will tell you how to create a Guardian profile
  3. Enter your application information In your Guardian profile: Pay the $43.00 processing fee and submit your application
  4. Print the Live Scan Form from your Guardian profile
  5. Get fingerprinted: Bring the Live Scan Form with you to a Live Scan site to have your fingerprints scanned directly to the Department of Justice. Live Scan fingerprints can be done at a police or sheriff station, a UPS store that does Live Scan, or Live Scan Locations can be found at: https://oag.ca.gov/fingerprints/locations

You do not need to mail anything in. 

For extra tips about the online application process, read our Tip Sheet For Applicants Applying Online (PDF).

Watch A Video Of How to Submit Your Application Online (Guardian)

Mail-In Application Process

Steps to Apply

This process uses the TrustLine Paper Application (TLR9163G)

  1. Request the TrustLine Background Check application (call 800-822-8490 or click the link below)
  2. Fill out the paper application, (form TLR9163G)
  3. Bring the TLR9163G with you to a Live Scan site to have your fingerprints scanned. The Live Scan operator will sign off in Section 7 of the TLR9163G form. Live Scan fingerprints can be done at a police or sheriff station, a UPS store, or Live Scan Locations can be found at: https://oag.ca.gov/fingerprints/locations
  4. Mail-In the application, and a check or money order of $43.00, for the application processing fee, made out to the California Department of Social Services. Send it to the address in Section 3 of the application
Request a TrustLine Application

More Information

Important information before you use the flow chart application process:

Out-of-State Applicants

If you live in a state other than California, you will need to follow the mail-in application process. You are not able to apply online, as you will need to use an FD-258 fingerprint card to submit ink-rolled fingerprints manually, and you will need to mail in the fingerprint card along with your application.

Your first step is to request an out-of-state application packet from TrustLine. Once you’ve received the application packet and fingerprint card in the mail, please go to your local police department or sheriff’s office and have your fingerprints ink rolled on the card. You will then mail in the application and FD-258 card with a check or money order for $125.00.

Applicants with a supervised visitation center or agency

Please do not request the TrustLine Background Check application from us - you must get the application from the agency that is requiring or requesting that you apply. Each agency uses coded applications that have the agency's specific coding on them. Once you receive your TrustLine application from the agency, if you need any information about the application process, you can follow the flow chart process above.

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Our Story About Background Check How to Apply to TrustLine
For Families For Caregivers
Our Story About Background Check How to Apply to TrustLine For Families For Caregivers
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